This is a sample policy for a demonstration site and is not legal advice. Please have it reviewed
by a qualified professional before you rely on it.
1. Instant digital delivery
All tickets are delivered electronically — there is no shipping and no delivery charge. As soon as your payment is confirmed, your mobile ticket with a secure QR code is issued to your account and emailed to you.
2. Where to find your ticket
- In your confirmation email, sent to the address on your order.
- In My Tickets after you sign in.
3. Delivery timing
Card payments are usually confirmed within seconds. Cryptocurrency payments are delivered once the transaction is confirmed on-chain, which typically takes a few minutes depending on the network. If you don't see your ticket within 30 minutes, check your spam folder and then contact support.
4. Using your ticket
- Open the QR code on your phone at the turnstile — no printing required.
- Keep your screen brightness up and have the ticket ready before you reach the gate.
- Each QR is single-use; screenshots shared with others may be rejected if already scanned.
5. Didn't receive your ticket?
Contact support@matchpass.example with your order number, or use our Contact page, and we'll re-issue it. To move a ticket to someone else, see Returns & Exchanges.